Cancellation & Refund Policy
This Policy explains cancellation, delivery problems, and refunds for CalZen Premium subscriptions and separate one-time purchases, including weekly meal plans on iOS. It forms part of our Terms of Use. Check your receipt to see where you made the purchase and who handles billing and refunds.
1. Subscriptions and One-time Purchases
Premium subscriptions renew automatically until canceled. When you cancel, you generally keep access until the end of the paid period. Canceling does not automatically refund the current period.
A weekly meal plan on iOS is a one-time purchase for one menu covering seven days. It has no automatic renewal to cancel. Buying another menu is a separate action. Canceling Premium does not cancel an already completed menu purchase or automatically generate a refund for it.
Deleting the App, hiding a menu card, removing tracking information, or unsubscribing from emails does not stop a recurring subscription. Cancel through the store or website where you purchased the subscription.
2. Purchases Billed by Apple
Cancel a subscription: open Settings → your name → Subscriptions → CalZen → Cancel Subscription. To avoid the next charge, turn off renewal at least 24 hours before the current period or trial ends, following the conditions shown by Apple.
Request a refund: sign in to reportaproblem.apple.com, select "Request a refund", and choose the relevant CalZen purchase. See Apple's refund instructions. Apple assesses requests under its rules and applicable law. We cannot directly reverse an Apple-billed charge or guarantee Apple's decision. We can help with technical problems and purchase information.
3. Purchases Billed by Google Play
Cancel a subscription: open Google Play → Payments & subscriptions → Subscriptions → CalZen and follow the cancellation instructions and deadline shown there.
Request a refund: follow Google Play's refund process or contact hello@calzen.ai for help. Eligibility and processing depend on the purchase, timing, location, applicable law, and Google's rules. The weekly meal-plan purchase described here is an iOS feature.
4. Website Purchases
The checkout and receipt identify the seller or payment provider. Where Paddle is the merchant of record, its Buyer Terms and applicable refund rules govern its sale and billing. Use the management link in your payment email, contact Paddle through paddle.net, or email hello@calzen.ai for assistance. If a different provider is identified on your receipt, follow the instructions on your receipt or contact us for help.
We review website refund requests, including requests made within 14 days of the initial purchase and cases involving non-delivery, an unresolved technical fault, duplicate payment, or an unauthorized charge. Any rights you have under applicable law or the seller's terms still apply. Outside those rights, a change of mind, non-use, or forgetting to cancel does not automatically entitle you to a refund.
Cancel before the next billing date using the instructions in your payment confirmation. Cancellation stops future renewal; a refund of a past charge is a separate request. For website purchases, follow the cancellation deadline stated at checkout or in your payment confirmation.
5. Weekly Meal-plan Delivery, Retries, and Recovery
A payment confirmation is not proof that a usable menu has been delivered. If payment succeeds but generation fails, remains pending, or the result cannot be opened, do not pay again for the same plan to resolve the issue. Use the retry or restore function available in the App, or contact hello@calzen.ai.
Retrying the same paid request is intended to complete the original purchase without another charge. Restoring a previously purchased menu retrieves its existing result; it is not a purchase of another menu. These functions may require an internet connection, the same Apple Account, and successful transaction verification. They do not include unlimited replacement menus or unrestricted changes to the original questionnaire.
If we cannot deliver or restore your purchased plan, contact us so we can help resolve the problem and explain your refund options. For an Apple-billed purchase, request the refund through Apple as described in Section 2. A plan has not been delivered simply because you have been charged. Nothing in this Policy removes a remedy required for faulty or undelivered digital content.
6. Mandatory Consumer Rights
This Policy does not exclude statutory rights concerning faulty or non-conforming digital content, non-delivery, unauthorized charges, or withdrawal from a contract where applicable. Depending on your location and the type of purchase, you may have a cooling-off or withdrawal right, including a 14-day right for eligible EU, EEA, or UK consumer purchases.
Any lawful exception for immediate supply of digital content requires the applicable conditions, including prior express consent and acknowledgment where required. Starting generation, paying, or accepting these Terms alone does not establish that you have waived a statutory right. Your rights depend on applicable law and the terms accepted when you made the purchase.
7. Information to Include in a Request
Email hello@calzen.ai with the payment channel, purchase date, product, order or transaction reference, the email used for a website purchase if applicable, and a short description of the problem. A receipt or screenshot can help; redact unrelated information. Do not send your full card number, payment credentials, or medication history. For an Apple purchase, you can contact us even if you did not provide an email in the App.
Approved refunds are returned through the relevant payment provider, normally to the original payment method. Timing depends on that provider and your bank. Access to refunded or revoked digital content may be withdrawn where permitted by the store's terms and applicable law.
8. Changes and Contact
We may update this Policy and will publish the revised date. Updates do not remove rights that apply to an existing purchase.
42apps LLC
49 building, Mamyr-4, 050039 Almaty, Kazakhstan
Email: hello@calzen.ai