Refund Policy

Last Updated: Jan 15, 2026

Thank you for choosing CalZen – AI Calorie Tracker. This Refund Policy explains how refunds are handled for purchases made through our website using Paddle as the payment processor and merchant of record.

By making a purchase on our website, you agree to this Refund Policy in addition to our Terms of Use and Privacy Policy.

1. Digital Product and Immediate Access
CalZen is a digital service that provides instant access to premium features through paid subscriptions. Once a purchase is completed, access to the service is granted immediately and the service is considered delivered.

By completing a purchase, you expressly agree to the immediate provision of the digital service.

2. Refund Eligibility
Refund requests may be considered under the following conditions:

• The request is submitted within 14 days of the initial purchase
• A technical issue prevents you from using the service and our support team is unable to resolve it
• The charge was made in error or is clearly unauthorized
Refunds are not guaranteed and are reviewed on a case-by-case basis.

3. Non-Refundable Cases
Refunds are generally not provided in the following situations:

• You forgot to cancel your subscription before renewal
• You no longer wish to use the service
• You did not use the service during the subscription period
• You misunderstood the app’s functionality before purchasing
• The subscription period has been partially or fully used

4. Subscriptions and Cancellation
All subscriptions renew automatically unless canceled before the next billing date.
Canceling a subscription prevents future charges but does not automatically result in a refund for the current billing period.

5. How to Request a Refund
To request a refund, please contact us at:
Email: calzen@42apps.io

Please include:

• The email address used for the purchase
• The date of purchase
• The reason for the refund request
Refund requests must be submitted by the original purchaser.

6. Payment Processing and Refunds
Payments are processed by Paddle, which acts as the merchant of record.
If a refund is approved, it will be processed by Paddle and returned to the original payment method. Refund processing times depend on the payment provider and may take several business days.

7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us
42apps LLC
Email: calzen@42apps.io
Address: 050039, 49 building, Mamyr-4, Almaty, Kazakhstan
Website: https://calzen.ai